Frequently asked questions

Courier software is a tool specifically designed for courier companies and delivery services. This type of software provides a comprehensive platform for managing all aspects of delivery operations, from route planning and order assignment to shipment tracking and billing.

At IKOMSOFT, we are proud to introduce our innovative smart routing system, a solution designed to optimize route efficiency. Our platform allows not only for the recording of vehicles used by drivers but also for monitoring their fuel consumption. Through advanced algorithms, we’re able to generate optimal routes that not only minimize travel time but also reduce fuel consumption, offering an economical and eco-friendly alternative.

At IKOMSOFT, we’re proud to offer cutting-edge software designed to meet the needs of both experts and those taking their first steps into the world of software. Each of our modules has been meticulously developed to provide intuitive tools that allow our clients to make the most of our services seamlessly.

Additionally, at IKOMSOFT, we understand the importance of providing exceptional customer service. Therefore, we’ve implemented various communication channels such as WhatsApp, email, online support, and telephone support, available Monday through Friday from 09:00 a.m. to 06:00 p.m. (UTC-04:00). For those moments when you need assistance outside of our regular hours, we’ve provided a comprehensive user manual and training on our website.

At IKOMSOFT, we’re pleased to offer you the opportunity to explore our software through an 11-day trial period. Accessing this trial is simple: just contact our customer service team and complete a brief form with your company details. Once we receive the request, our team will work diligently to create your demo account within 24 hours, allowing you to start experiencing our platform immediately.

It’s important to note that due to our business policies, the trial period cannot be extended beyond the initially established 11 days. Upon conclusion of this period, if you wish to continue using our software, we invite you to select one of our monthly subscription plans available on our website.

At IKOMSOFT, we offer full compatibility with all your devices. Our system is compatible with Android and iOS, allowing you to access through the browser or via our applications, such as IKOMSOFT Print and IKOMSOFT Tracking on Android, and IKOMSOFT Print on iOS. Thus, you’ll have full access wherever you are.

At IKOMSOFT, we understand the importance of offering flexible options that suit the needs of each customer. That’s why we’ve created 4 monthly subscription plans designed to meet a wide range of business requirements. From $100 to $300 per month, our prices are accessible, allowing growing businesses in developing countries to benefit from our solutions.

In addition to our basic subscriptions, we offer additional cost services such as IKOMSOFT Reports and the option to add extra agencies to your plan, providing you with additional tools to optimize your business management.

At IKOMSOFT, we provide various options to conveniently renew your account. You can choose to renew directly from the program by accessing the settings and selecting the “Upgrade Account” option, which will automatically activate the renewal. Additionally, we offer the option to make payment through PayPal, Zelle, or via transfer to a Bank of America account, according to your preference.

We want to ensure that the renewal process is as straightforward as possible for our customers. Therefore, we provide a variety of payment options to accommodate your needs and preferences.

At IKOMSOFT, there are some customizable features to match your company’s brand personality. Automatically, the software that acquires your company logo will appear on the software’s home screen. Also, invoices will have the company logo, and if the company has agencies or branches with different logos from the main one, we offer the option for invoices made in that agency to have their customization apart

IKOMSOFT offers services in payment and billing modules useful for keeping organized management of invoices and payments made. The system has the feature of being able to register the payment method with which an invoice was paid, as well as customize the payment options menu to adapt to the company, as well as to put the date on which it was made and the country from which it came. Apart from those characteristics, the software also has the mode of showing you the invoices with pending payments.

At the time of making an invoice, the items to be sent in that package are registered, giving the options to add dimensions, weight, and quantity. If the customer wishes, they can also project each thing that goes in the container on the invoice, whether it be food, clothing, or any type of object, to better manage inventory.

IKOMSOFT provides its services throughout Latin America, the Caribbean, North America, some European countries such as Germany, Belgium, Bulgaria, Spain, Italy, Iceland, Switzerland, Turkey, the United Kingdom, Norway, among others. In Asia, we have available countries such as Turkey, United Arab Emirates, Syria, China, Kazakhstan, Hong Kong, among others. At IKOMSOFT, we are open to adding any country that our clients need in the system.