Automate customer support 24/7 with a chatbot trained specifically for courier and logistics. Answer shipment questions, provide package tracking, and escalate to human agents when needed.
Most of your customers' questions are always the same. IKOMBot answers them automatically, freeing your team to focus on what really matters.
For $350/mo you get full access to all features with no hidden restrictions or surprise extra charges.
Your chatbot can handle up to 15,000 conversations per month — enough for high-volume companies running multiple active channels simultaneously.
IKOMBot connects directly with IKOMSOFT to query real package statuses. Your customers get accurate, up-to-date information in real time.
Access a full dashboard where you can view all conversations, analyze usage metrics, identify the most frequent questions, and measure customer satisfaction.
When a conversation requires specialized attention, the system automatically escalates to a human agent. The agent takes over seamlessly without the customer noticing the handoff.
One chatbot connected to all your social channels. Your customers can reach you from wherever they prefer and always get the same consistent experience.
Install the chatbot on your website with a single line of code. The widget adapts to your brand colors and lets visitors get help without leaving your page.
We handle the entire implementation process. You just enjoy the results.
Our team configures the chatbot with your company's specific knowledge: rates, delivery zones, business hours, FAQs and custom conversation flows.
We connect the chatbot directly to your IKOMSOFT database so it can query package statuses, waybills and shipments in real time during each conversation.
Your chatbot is live across all channels. It starts handling customers automatically from day one. Includes priority support for the first 30 days.
IKOMBot is trained specifically for the logistics and courier industry, answering precisely the questions your agents receive most often.
The customer sends their waybill number and gets the current status in seconds — no agent needed.
Automatically informs customers of the shipping cost based on origin, destination, weight and package dimensions.
Shares business hours, addresses and contact details for your offices and pickup/drop-off points on demand.
Captures customer complaints, logs them and automatically escalates them to the right team.
Guides the customer step by step to create a new pickup order without needing to call your company.
When the bot detects a complex query or a frustrated customer, it automatically transfers to a real agent.
Configure once and reach your customers where they already are. No extra work per channel.
The most used channel in Latin America. Your customers already have WhatsApp — give them instant support right there.
Automatically handle everyone who messages you on Facebook, your business page or through Messenger.
Automatically reply to Instagram direct messages, including those coming from your Stories and posts.
Add the chat to your website with one line of code. It adapts to your brand and turns visitors into customers.
No confusing tiers, no hidden costs, no surprises at month end. One flat price that covers everything you need.
No long-term contract · No setup fee · Priority support included
Access specialized technical support via email, live chat and WhatsApp. Guaranteed response time under 4 hours.
Our team guides you through the entire implementation. We train the bot with your company's specific knowledge.
The chatbot learns and improves over time. We update flows and responses as your customers' needs evolve.
Still have questions? Our team is available to answer them in minutes.
Ask on WhatsAppIKOMBot automatically answers your customers' questions while you focus on growing your logistics business.
