This contract governs the relationship between IKOMSOFT and the User/Account Holder. By using the system you accept all the terms set forth herein.
The purpose of this contract is to regulate, oversee and protect the relationship between IKOMSOFT and the User, Client/Account Holder of IKOMSOFT.
This contract shall govern the service relationship between the parties and shall also establish the limits of their respective responsibilities and obligations.
This contract shall apply throughout the territory of the Dominican Republic to any natural or legal person, national or foreign, who uses IKOMSOFT's services. The terms expressed herein constitute the conditions of use and privacy for all services currently provided and those added in the future by IKOMSOFT on its website www.ikomsoft.com.
The entity responsible for providing the IKOMSOFT Software service available at ikomsoft.com and all services available on associated websites.
The person who visits and uses the IKOMSOFT website and its application, whether or not they are an account holder.
The person in whose name the company is registered in IKOMSOFT.
For the purposes of this contract, the following terms shall be understood as:
The User of this site accepts, by using the IKOMSOFT system, the provisions of this contract, its terms and conditions, which may be changed without prior notice by IKOMSOFT. If the user represents an organization, they confirm that the organization consents to be bound by this contract and that they have the authority to act on behalf of that organization.
IKOMSOFT reserves the right to request the corporate resolution or power of attorney authorizing the user or client signing on behalf of the Account Holder, as it is not IKOMSOFT's responsibility if an unauthorized user or employee presents themselves as the account holder.
IKOMSOFT provides a software service accessible through its website. Users who access it must register an account and provide the requested information. IKOMSOFT assumes that any information entered is submitted under oath and in good faith.
IKOMSOFT allows a limited number of users to access the system based on the chosen plan. Under no circumstances may these users differ from those enabled by the account holder. IKOMSOFT is not responsible for the harmful use of account information against the account holder.
IKOMSOFT provides its web application service on a paid basis. The user acquires a non-exclusive license to use the IKOMSOFT system under the conditions of the chosen plan, but does not acquire ownership of the platform at any time.
Copyright over the software works that make up the platform and services shall belong exclusively to IKOMSOFT and shall under no interpretation of these terms be deemed transferred to the user.
The service begins at the moment a user registers an account on the IKOMSOFT website, having accepted the conditions set forth in this contract.
Under normal conditions, the IKOMSOFT platform has a downtime of approximately 1%, meaning the platform is available 99% of the time.
IKOMSOFT will take such measures as it deems appropriate to keep the application available, but does not guarantee this, as events such as communication failures, third-party actions, maintenance or restructuring, among others, may occur beyond IKOMSOFT's control.
Under normal circumstances, the application will be accessible from anywhere in the world with an internet connection, as long as the user remembers their login credentials.
IKOMSOFT reserves the right to carry out maintenance and restructuring without prior notice, although it will endeavor to provide notice with as much advance warning as it deems appropriate.
The user may make software payments online. Each payment covers one month of service; the next charge will be made on the same day of the month on which the user subscribed.
Payment for IKOMSOFT is made in advance and the user agrees to recurring charges according to the chosen periods, committing to notify IKOMSOFT if they do not wish the next charge to be generated.
In the event of duplicate payments, a corresponding credit note will be issued to the client, applicable to previous or future months as appropriate.
All requests for custom system modifications will be priced based on their complexity. Any adjustments related to system errors or bugs will not incur additional charges, in accordance with the commitment to provide a stable and functional service.
IKOMSOFT does not at any time store credit card numbers for payment processing purposes. The user or account holder authorizes and accepts the use of the registered credit or debit card.
IKOMSOFT is a web application that provides a site where data is hosted and managed by the user at their own risk. IKOMSOFT endeavors to keep user information secure by taking the necessary precautions, but assumes no liability for malicious acts by third parties.
The IKOMSOFT user declares ownership of the information entered into the system and under no circumstances shall this information become the property of IKOMSOFT. Conversely, IKOMSOFT is the sole owner of the platform.
The user agrees to:
IKOMSOFT, through the installation of its own and third-party cookies and identifiers, and through account usage analytics tools, may carry out tracking activities for users of its application. Using these tools, IKOMSOFT may collect information from each user for statistical analysis and the implementation of communication and advertising strategies.
IKOMSOFT may collect usage data such as session duration, or demographic data such as origin, gender and age, solely for analytical purposes. IKOMSOFT users may disable these tools.
By using IKOMSOFT's services, the user and end recipients expressly authorize the receipt of text messages (SMS), notifications and other communications related to operational processes, services, updates and important notices. These communications will be used exclusively for informational and service management purposes.
When registering an account with IKOMSOFT, the account holder must provide an email address and contact phone number. By doing so, they agree to receive all emails and calls containing information about IKOMSOFT usage, promotional information or other types of information processed or sent by IKOMSOFT.
Users will have the ability to communicate with the IKOMSOFT team for questions or concerns by writing to info@ikomsoft.com or by using the support tab available within the application.
IKOMSOFT ensures the security of the password provided by the account holder and guarantees that it will take all measures within its power to prevent this password from being seen by third parties, but cannot guarantee absolute confidentiality.
IKOMSOFT is not responsible for the misuse of the password by the user, nor for the use of passwords that are easy to guess, assuming that whenever the system is accessed, it is done directly by the user.
IKOMSOFT authorizes the use of the software as a single product. The components that make it up may not be separated for use in more units than those installed. IKOMSOFT reserves the right to discontinue service without a refund if any violation of the above is observed.
IKOMSOFT reserves the right to terminate the service at any time, either permanently or temporarily, in cases where successive payments must be made. IKOMSOFT may unilaterally terminate a user's account in the following scenarios:
IKOMSOFT reserves the right to suspend the service if after two collection attempts the charge fails, or in the event of not receiving payment for the service in the agreed manner. The account will not be reactivated until all outstanding balances have been paid in full.
In the event of a legal or judicial conflict between the parties to this contract, it shall be governed by Dominican law, and in particular by the Dominican Civil Code.
The parties to this contract agree that there is no employment relationship between them, as this is a civil service contract with no subordination of any kind. In the event of a dispute between the parties, it shall be referred to Dominican Common Law.
The User and/or Account Holder/Client expressly accepts each of the following clauses:
Accepts, by using the IKOMSOFT system, the provisions of this contract, its terms and conditions, which may be changed without prior notice.
If acting on behalf of an organization, confirms that the organization consents to be bound by this contract.
Accepts that the IKOMSOFT service will be available 99% of the time.
Accepts that IKOMSOFT is not responsible for any eventuality involving the loss of personal data.
Accepts not to plagiarize, copy, steal, sell or resell the IKOMSOFT system.
Accepts that IKOMSOFT is not responsible for the use, handling or actions within the system by clients.
Accepts that IKOMSOFT has the authority to close accounts when necessary without prior notice to the parties.
Authorizes and accepts the use of the registered credit or debit card.
Accepts that IKOMSOFT is not responsible for the forgery or unauthorized use of the registered credit/debit card.
Accepts that IKOMSOFT is free from any misuse of its information, including its use to evade tax obligations.
Accepts that IKOMSOFT does not issue refunds once the service has been consumed.
Accepts that any unauthorized access to the IKOMSOFT system, such as hacking, is prohibited and legally punishable.
Accepts that IKOMSOFT is not responsible for the misuse by third parties of registered bank accounts or cards.
Accepts that IKOMSOFT may make changes to the system it deems appropriate without prior notice.
Accepts that IKOMSOFT reserves the right to take legal action in the event of damages caused by the use of the service that harm the system.
Accepts that any conflict shall be resolved in accordance with Dominican law, the Dominican Civil Code and Law No. 53-07 on High-Technology Crimes and Offenses.
Accepts that ONLY IKOMSOFT holds Intellectual Property rights over the system, both the application and the website ikomsoft.com.
Accepts that the parties have given their express, free and voluntary consent to this digital contract.
Accepts that IKOMSOFT bears no responsibility toward third parties or the Account Holder's clients, as only a service contract exists between the parties and not a partnership agreement.
Accepts that the fee paid by the account holder is for the features the system had at the time of contracting the account.
Accepts that IKOMSOFT reserves the right to sell certain additional features it deems appropriate, even if the client already has an active account.
Accepts that some modifications requested by the client may carry an additional cost on top of the monthly fee.
Accepts that IKOMSOFT reserves the right to change its prices whenever it deems necessary.
Accepts that if a web domain is under IKOMSOFT's responsibility, the client must renew their domain every year.
Accepts that if the client has a website with IKOMSOFT, they must pay annually for the server where it is hosted.
Accepts that modification requests must be made by the account holder.
Accepts that IKOMSOFT does not at any time store credit card numbers for payment processing purposes.
Accepts that to change the account holder, a document from both the current and the new holder must be submitted, requested via signed communication.
Accepts not to cause physical, moral or psychological harm to other users.
Accepts having carefully read this contract and agrees to the conditions and terms expressed in this digital contract.
By using the IKOMSOFT system, registering an account or clicking "Accept", you confirm that you have read, understood and accepted all the terms and conditions established in this digital contract.
Our legal and customer service team is available to clarify any point of the contract. We respond within 24 hours.
